# Senior Investor services officer, Operations

**Company:** ROYC Group
**Department:** Operations
**Location:** Stockholm
**Remote status:** Hybrid

**About ROYC**

ROYC is the leading European B2B financial technology company that provides a complete private markets operating system, empowering private equity firms, banks, wealth managers, and multi-family offices to seamlessly access, distribute, and manage private investments at scale. As private markets expand, financial institutions require scalable, technology-driven solutions to manage complexity, optimizing fund operations, and delivering exceptional client experiences. ROYC combines state-of-the-art private markets technology with tailored fund structuring and investment solutions. Its intuitive, scalable platform replaces manual processes with automation and real-time data access, transforming how private market investments are managed across the entire fund lifecycle.

**Role Purpose**

As an Senior **Investor Service Officer** at ROYC, you will serve as the primary point of contact for our sophisticated investor base. You’ll ensure a seamless experience from onboarding through ongoing support—managing accounts, coordinating transactions, liaising with external administrators, and partnering closely with both Sales and Technology teams to continuously enhance our platform.

**Role Description**

- **Investor Onboarding & Support**

- **Third-Party Relationship Management**

- **Cross-Functional Partnership**

- **Process Optimization & Compliance**

**What We’re Looking For**

- **Experience**

- 4–10 years in private equity, venture capital, or fund administration—servicing HNWIs or institutional clients

- **Domain Knowledge**

- Solid grasp of investor due diligence requirements, fund structures, and private-market products

- **Technical Savvy**

- Proficiency with CRM tools, investor platforms, and Excel modelling

- **Communication & Service Excellence**

- Exceptional verbal and written skills in English (French fluency a plus)

- Demonstrated track record of delivering high-touch, client-centric experiences

- **Personal Attributes**

- Rigorous attention to detail and strong organizational skills

- Problem-solver with tenacity to thrive in a fast-paced environment

- Collaborative mindset and intellectual curiosity to help build a market-leading platform

**Key Competencies**

- **Problem Solving:** Analyze and resolve investor issues quickly and effectively

- **Teamwork:** Build strong partnerships across Sales, Operations, Compliance, and Technology

- **Time Management:** Prioritize tasks and meet deadlines without sacrificing quality

- **Client Feedback:** Actively solicit, interpret, and act on investor insights to enhance service levels

- **Accountability:** Take initiative and ownership over your work and relationships  

**Preferred profile**

- Recent experience of private equity either for an investment firm or fund administrator.

- Strong understanding of investor due diligence requirements, investment products, and fund structures within the private markets.

- Good organizational and administration skills with high attention to detail.

- Strong interpersonal skills.

- Strong oral and written communication skills. Preferably English and French

- Excellent client service skills

- Driven and intellectually curious, having an ambition to play a key role in building a market leading solution in the private markets.

 

[Apply for this position](https://careers.roycgroup.com/jobs/6068583-senior-investor-services-officer-operations/applications/new)